Return Policy

• Please make sure you have your heart set on your purchases. All orders are deemed FINAL upon checking out.
• OMG do not practice Change of Mind/Exchange policy.
• Return policy only applicable for item defects upon delivery.
• Kindly drop us an email via [email protected] within 7 days upon receiving any item(s) with defects. 
• It is advisable to attach with images & videos of defects, to ease our customer service officer identifying the issue. We will get back you within 2 working days.
• All categories of products are entitled for a refund, if there is any defect found upon delivery.
• Logistics for returned items need to be bear by customers, and we will investigate within 2 working days. 
• If defect is present, we will refund full PRODUCT amount in RM to customers within 7 working days.
  
  

Return Eligibility

Please ensure that your products meet all of the following returnable conditions:

• The product must not have been used or assembled.
• The product must be in new condition and returned in the original packaging along with all original accessories (including manuals & labels)
• All returns must be approved by OMGHOME.asia before proceeding with the following step.
• The return or exchange of a purchased product must be reported within 7 days from the date of receiving the product.
• OMGHOME.asia reserves the right to reject any returns if the product does not meet all of the above conditions and if it’s no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.